Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that utilizes Google Cloud’s Gemini models to provide more personalized assistance, including assigning a dedicated expert to handle complex issues from start to finish. Customers can receive updates however they prefer, such as through the app, a text message, or a call.

The company also launched 24/7 live chat and expanded call center hours to ensure support is available around the clock. The updated My Verizon app now includes an AI-powered assistant designed to simplify tasks like billing, account management, and plan upgrades. If it works as expected, getting help could soon mean skipping the wait and getting straight to answers.