Netflix error code NW-2-5 signals a network connectivity issue, which means your device can’t reach the necessary resources to use Netflix properly. It’s a common but challenging issue to identify and fix. However, by following the right steps, you can usually resolve it yourself.

How to Fix the NW-2-5 Netflix Error

The steps you need to take may differ slightly depending on your device. Follow these directions to fix Netflix error code NW-2-5:

1. Press Try Again on the error screen. Sometimes, that’s all it takes.

2. Restart your device.

   If your device has a sleep mode, be sure to shut it down fully before restarting. In some cases, you may need to unplug the device for up to one minute before turning it back on.

3. Ensure your device is connected to the internet.

   Some devices can test the internet connection for you. If yours doesn’t, open any app other than Netflix that requires an internet connection. If that app can access the internet, you’re connected and can move to the next step.

   You might also need to disable and reenable internet connectivity on your device. On a phone, tablet, or computer, you can do this by toggling Airplane Mode on and off.

4. Verify that your network supports streaming.

   Some networks disable streaming or block Netflix to save on bandwidth. If you’re connected to the internet through a university, hotel, or another large network, contact the network administrator to see if streaming has been disabled. You can skip this step if you’re at home or control your network.

   Disconnect from your VPN if you’re using one, as Netflix often doesn’t work well with VPNs.

5. Restart your home network.

   Turn off both your router and modem if they’re separate devices. You may also need to unplug them to fully resolve the issue.

6. Verify your DNS settings.

   Some devices let you check the DNS settings, but if yours doesn’t, you’ll need to skip this step.

7. Try an Ethernet connection, or improve your Wi-Fi signal.

   Using a wired connection offers the best streaming experience. If that’s not possible, reposition your device and router for the strongest Wi-Fi signal.

8. Reinstall the app.

   Whether you’re watching Netflix on your phone, tablet, computer, or TV, there should be a way to remove the app. Reinstall it and log in again.

   If you’re in a browser, close the site and clear the cache.

9. Connect your device to a different network temporarily.

   Although it might sound strange, some users have found that connecting the device to a different network fixes the NW-2-5 error. For instance, if your TV displays this error, try connecting it to your phone’s hotspot.

10. Contact Netflix customer service.

    If the issue is on Netflix’s end, you’ll have to wait for it to be fixed.

11. Contact your internet service provider.

    If you follow all of these steps and still have a Netflix code NW-2-5, the only option left is to contact your internet service provider. You may have a hardware issue with your modem, router, or streaming device, but it’s more likely that there is an issue with your internet connection.

    ISP-related issues are usually resolved when the company fixes its equipment. If you wait and the problem mysteriously resolves, your internet service provider is likely at fault.

    Some internet service providers offer parental controls. You may need to disable those restrictions or alter the settings to use Netflix.

Causes of the NW-2-5 Netflix Error

NW-2-5 is a Netflix error code indicating your device isn’t connected to the internet or something is blocking its connection to Netflix. This error can occur on nearly any Netflix-capable device, including game consoles, streaming devices like Roku, Blu-ray players, and smart TVs.

This error occurs due to a connection problem with your device, home network, or internet service. When this Netflix error happens, your device usually displays this message on the screen:

 Netflix has encountered an error. Retrying in X seconds.
Code: NW-2-5