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Social Intents is a live chat and customer helpdesk platform. It boosts conversions and improves service. Businesses can integrate it easily with their websites. This lets them engage with visitors in real-time using tools like Microsoft Teams, Slack, Google Chat, Webex, and Zoom. There’s no need for separate messaging apps.
The platform includes live chat integration, AI chatbots trained on website content, email list building, and conversion tracking. These tools help businesses answer questions, solve problems, and guide users. This creates personalized experiences that drive sales and raise customer satisfaction. Customizable chat widgets match brand styles, while strong analytics provide insights into chat performance, visitor behavior, and conversion rates.
Social Intents suits businesses looking to boost customer engagement and support efficiency. With proactive chat triggers, customer segmentation, and scalable solutions, it helps companies increase sales and lower support costs. The ChatGPT integration allows businesses to create AI chatbots that handle routine inquiries and pass complex issues to human agents, freeing up more resources.
The platform serves many companies, from small businesses to large enterprises. Data shows it’s often used by companies with 1-10 employees and $1M-$10M in revenue, but it also supports larger organizations. Social Intents has 43% of its customers in the United States and 7% in the United Kingdom. It’s popular across industries, used by over 75,000 business owners in 2025.
Social Intents: Plans and pricing
Social Intents offers four pricing tiers to fit different business sizes and needs. All plans include a 14-day free trial and a 100% no-risk guarantee, so businesses can try the platform before deciding. There are no contracts, allowing users to cancel anytime without penalties. Pricing is available for monthly and annual billing, with annual subscriptions saving about 25% compared to monthly payments.
The Starter plan starts at $49 per month ($39 with annual billing). It supports three agents, one chat widget, one website domain, and 200 chat conversations per month. It includes basic ChatGPT integration with 10 trained URLs, making it ideal for small businesses new to live chat. The Basic plan is $79 per month ($69 annually) and lifts the agent limit, allowing unlimited team members. This plan offers two chat widgets, two website domains, 1,000 monthly conversations, and 25 ChatGPT-trained URLs, perfect for growing businesses.
For more established businesses, the Pro plan costs $132 per month ($99 annually). It includes five chat widgets, five website domains, 5,000 monthly conversations, and 200 ChatGPT-trained URLs. This plan adds features like cross-team chat transfers and white-labeling, making it suitable for businesses needing more domains and conversations. The top-tier Business plan is $265 per month ($199 annually). It provides ten chat widgets, ten website domains, 10,000 monthly conversations, 1,000 ChatGPT-trained URLs, and features like real-time auto-translation.
What sets Social Intents apart is its unlimited agent policy on all plans except Starter. Unlike many help desk solutions that charge per agent, Social Intents lets businesses scale their support teams without extra costs. This makes it cost-effective for growing companies. However, businesses with very high traffic should consider if the conversation limits will meet their needs. Even the Business plan is capped at 10,000 monthly conversations.
Social Intents: Features
Social Intents excels at integration, allowing businesses to chat with website visitors via tools they already use, like Microsoft Teams, Slack, Google Chat, Webex, and Zoom. This reduces the need to switch between apps, making workflows smoother for customer service teams.
The platform also blends traditional live chat with advanced AI features, especially its integration with ChatGPT. Businesses can build AI chatbots using their own website content, files, and PDFs. This lets them automate responses to common inquiries while still allowing human agents to step in when necessary.
Live chat integration
The core of Social Intents is its ability to connect website visitors with business reps in real time through familiar platforms. Setting it up is easy — users register, link to their preferred platform (Teams, Slack, Google Chat, etc.), select a channel for chat requests, and embed the chat widget on their website. This setup enables team members to reply to customer inquiries without leaving their main communication tools, which cuts response times and boosts efficiency.
The live chat feature includes customizable pre-chat forms to gather visitor info before starting conversations. This helps businesses qualify leads and personalize interactions from the start. With unlimited agents across all plans, businesses can grow their customer service teams without extra costs, making it a budget-friendly option.
AI chatbots and automation
Social Intents uses ChatGPT integration to provide powerful AI chatbots that handle routine inquiries. You can train these chatbots in just one click using existing website content. Different plans support various numbers of trained URLs (200 for Professional, 1000 for Business). Chatbots provide instant answers to common questions, allowing human agents to focus on more complex needs.
Automation features also include proactive chat triggers that start conversations based on visitor behavior. For example, they can trigger after a certain time on a page or specific actions taken. This helps engage potential customers at key moments, improving conversion rates and the overall customer experience. The system supports automated routing and message shortcuts, allowing for quick and consistent responses to frequent questions.
Customization and branding
Social Intents provides many customization options to help businesses match the chat experience with their brand. You can personalize chat widgets with custom colors, logos, and tab styles. You can also customize various text elements, including welcome messages and offline messages, to create a cohesive and branded experience.
For complete brand control, higher-tier plans offer white-labeling options, removing co-branding from chat widgets. This way, engagement tools feel like a natural extension of the business. Custom pre-sales forms can gather specific visitor information, improving lead qualification for marketing teams.
Email list building and lead capture
Social Intents helps businesses nurture leads with effective email list building features. The platform offers customizable pop-up forms that can trigger based on user behavior, like time spent on a page or exit intent. This maximizes lead capture opportunities without disrupting the user experience. These forms can match brand aesthetics and collect various visitor details like name, email, and phone number.
Lead capture goes beyond basic info collection. It includes processes to help businesses identify high-value prospects. Pre-sales forms can be tailored to ask specific questions relevant to business needs, gathering critical information before conversations begin. This improves lead quality and enables more personalized follow-ups. Captured lead data can integrate seamlessly with CRM systems and email marketing platforms like Mailchimp, streamlining workflows for nurturing leads and tracking conversions.
Multi-channel support
Social Intents supports communication across multiple channels, letting businesses engage customers wherever they are. Beyond website chat, the platform facilitates interactions through mobile apps and social media.
The platform even integrates with CRM systems and other BizOps tools, simplifying customer data management. Features like cross-team chat transfers (available in Professional and Business plans) allow seamless handoffs between departments, ensuring inquiries reach the right team member. For international businesses, the Business plan includes Social Intents’ real-time auto-translation, breaking down language barriers in communication.
Social Intents: Integrations
It’s here that Social Intents really shines. Like many of its rivals, this platforms offers integration with a number of third-party apps, such as Shopify, WordPress, Wix, Zapier and others. This means you can provide real-time customer support directly through the tools you already use or Social Intents’ web-based dashboard.
The platform’s integrations go even deeper, however. As well as using Social Intents to chat with customers through other applications, like Slack, you can also use ChatGPT-powered chatbots within these tools whenever your agents aren’t available. In fact, the native chatbot integrations with ChatGPT and Google’s Dialogflow means you can use advanced AI tools within your existing channels, such as Teams and Slack, only escalating support to a human agent is necessary.
Social Intents: Ease of use
The fact that you can plug Social Intents directly into several other popular tools means businesses will be able to continue using the design and interface that they are already familiar with. This means your employees can hit the ground runnin – assuming they’ve already received the necessary training on Teams, Slack, etc.
And Social Intents provides further clarity by spelling out exactly how users can implements its integrations. For instance, to chat with visitors directly in Microsoft Teams, simply select “Add to Teams” in your Social Intents app, then click on “Install App” in Teams. Alternatively, you can search for ‘Live Chat’ in the Teams App Marketplace. You can also embed the Social Intents code into your website or use of the platform’s plugins.
So with the click of a few buttons, your agents can embed Social Intents within the channels that they are already using. This means the platform is easy to use. It’s also easy to install and step-by-step guidance only helps here.
Social Intents: Analytics
Social Intents offers an analytics dashboard that provides insights into chat performance, visitor behavior, and conversion metrics. The main dashboard shows key performance indicators like active chats, chats in queue, closed chats, missed chats, average chat duration, average response time, etc. This helps businesses evaluate their service efficiency and find areas for improvement.
The platform’s analytics tools offer more than basic chat metrics. Businesses can track visitor behavior on their website, monitor engagement rates with proactive chat triggers, and analyze how effective different customer segmentation strategies are. This detail helps companies improve their communication strategies, enhance response times, and boost customer satisfaction and conversion rates.
Social Intents also provides strong reporting features. Users can export data to external systems for deeper analysis. The ability to search, sort, and filter chat transcripts adds more insight, letting businesses gather valuable product feedback and customer preferences. By using these analytics features, your company can make data-driven decisions to improve products, services, and overall customer experience.
Social Intents: Support
Social Intents offers several ways for customer support. You can easily get help whenever you need it. The main contact method is email. The support team is available by email for any issues or questions.
The platform also has a detailed FAQ section on their website. This section answers common questions about who should use Social Intents, free trial options, multi-website support, and contract terms. Most users can quickly find answers without needing to contact support. If you still have questions, Social Intents invites potential customers to chat with them.
Some users have mentioned delays in response times from customer support. While this feedback points out potential areas for improvement, it’s important to note that response times can vary. Factors include the complexity of the issue and overall support demand. Social Intents might need to address these concerns to ensure timely support for all users. This is especially needed with businesses that depend on the platform for real-time customer engagement.
Social Intents: Security
Social Intents complies with GDPR rules, explaining what data is collected, the purpose of its data processing, and how it monitors for breaches. The company also says that it deploys firewalls and network isolation within its infrastructure to protect against cyberattacks.
There’s encryption for personal data – both in transit and at rest. Access controls are also employed to ensure that personal data can only be viewed by authorized personnel and regular security assessments are conducted to identify and address potential vulnerabilities.
Social Intents: The Competition
Social Intents faces stiff competition from other help desk solutions on the market. However, it’s best to compare it to rivals that focus heavily on integrations and automations.
Unlike companies like Smartsupp, Social Intents’ integrations are seamless and diverse. Agents can continue using the same familiar tools while gaining access to Social Intents’ live chat and intelligent chatbot functionality.
Social Intents also stands out for its strong adoption of generative AI. While it’s a hot topic in the help desk and tech industries, Social Intents lets you train ChatGPT on your website content. This is helpful, because it goes beyond canned responses to actually study and research your product. So you can provide more personalized and helpful AI responses to customer queries.
That being said, Social Intents doesn’t necessarily outshine all competitors. Some enterprise-grade tools offer more advanced functionality, such as LiveChat or RingCentral. Also, the size of your team will influence whether the pricing model will work for you.
Social Intents: Final Verdict
If your team frequently uses Slack, Microsoft Teams, or Google Chat, Social Intents’ native integrations can be a big help in enhancing your support system with minimal disruption to your existing workflow. You may also like the new ChatGPT features, which can automate a lot of standard support tasks.
But the lack of advanced functionality could be a problem for larger enterprises or businesses operating in a regulated industry. Take a good look at the pricing too. It’s hugely scalable, but small teams may find a cheaper solution elsewhere.
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