Amazon Prime Subtitles Not Working: Quick Fixes

Amazon Prime Subtitles Not Working: Quick Fixes

The Download

  • First, double-check your subtitle settings and switch them off and on again to fix display issues.
  • Restarting the app and your device can help clear temporary cache problems affecting subtitles.
  • If subtitles still don’t work, try updating or reinstalling the Amazon Prime app for a fresh start.

If your Amazon Prime Video subtitles aren’t working, it can be frustrating. However, fixing this problem is usually straightforward. Here’s how to address the most common issues and what steps to take if the problem continues.

How to Fix Prime Video Subtitles

Start with the simplest and most likely solutions first. Try each step one by one, in order, until you identify the fix that resolves the issue.

  1. Check subtitle settings. Begin by accessing the settings menu in your Prime Video app to resolve subtitle issues. Turning subtitles off and then back on can recalibrate their display.

    Besides toggling subtitles, adjust their size and font. Access the Subtitles menu during playback and select Subtitle Settings.

    Check if Closed Captioning (CC) is activated. Prime Video may offer both with and without CC options for a specific language, depending on the title. Some users have noted that subtitles sometimes only appear during foreign-language audio. Toggle the CC setting to see if it resolves the issue.

  2. Check if subtitles work with other TV shows or movies. Since the content creator typically encodes subtitles, the title you’re watching may not support them. Test subtitles on various TV shows or movies to see if the issue is isolated. If subtitles don’t work on other titles, it’s likely an app-wide problem.

    If a title doesn’t support subtitles, you might receive an error message like “Subtitles are not supported on this video.” However, this message may not always appear, so ensure other titles also have subtitle issues before exploring other solutions.

  3. Restart the Amazon Prime Video App. If subtitles aren’t working properly after making adjustments in the Subtitles menu, your next best option is to restart the Prime Video app. This step will clear up some of the app’s temporary cache, which could fix subtitle issues.

    Depending on the device you’re using, exiting out of the app may not actually close it. If you can’t force the app to restart, you should restart the device instead.

  4. Restart or shut down your device. Try restarting fully or power-cycling the device you’re watching Prime Video on. This list includes computers, smartphones, tablets, game consoles, streaming media players, and any other device that supports Prime Video. A system restart will clear the cache, which could be affecting playback performance in apps such as Prime Video.

    Try power-cycling or fully shutting down computers, mobile devices set-top boxes, and gaming consoles. If your gaming console supports app suspension make sure you manually quit out of the Prime Video app before initiating a reboot.

  5. Check for updates. If you’re still having issues with subtitles after trying the fixes above, the problem is likely caused by a bug in the app itself. The best way to fix this issue is to ensure your Prime Video app is updated to the latest firmware version. 

    The easiest way to check for updates is to go to the app store where you initially downloaded the Prime Video app and navigate to the Prime Video app page. If an update is available, you should see an update option displayed.

  6. Reinstall the app. Uninstalling the Prime Video app from your device will also delete all app files, so it’s a good way to potentially get rid of any files that could be causing subtitle issues. Depending on the device you’re using, this option will be labeled as Uninstall or Delete App under app settings.

    Once you’ve deleted the app, reinstall it and check if subtitles are now working.

  7. Watch Amazon Prime Video on a different device. To check if the cause is the device you’re streaming from, try using Prime Video on a different platform.

    Since you can use your Prime Video subscription across multiple devices, you can install it on any device that supports the app to see if the problem persists.

  8. Delete your watch history. If subtitles still aren’t working across your different apps and devices, it’s likely an account-level issue. One fix you can try is to delete your viewing history, which will remove your user preferences for a particular show or movie.

Subtitles Still Not Working? Contact Amazon for Help

If your subtitle issues persist, it’s best to contact Amazon for help. They should be able to identify any backend issues that may be causing the error and provide you with additional troubleshooting steps.

Log in to your account in a web browser or the app and go to Your Account > Customer Service > Choose Something Else > I need more help.

When you make this selection, a customer support chat window opens. If you prefer to speak with a representative over the phone, choose Request a phone call in the chat window.

Causes of Amazon Prime Subtitles Not Working

There are a few reasons why subtitles may not be working with your Amazon Prime Video account. These include:

  • The app or browser cache may need to be cleared.
  • Your device’s cache is causing issues and needs to be restarted/reset.
  • The app needs to be updated.
  • Closed Captioning (CC) needs to be turned on in the Accessibility Settings.
  • Subtitle configuration error.
  • The TV show or movie you’re watching doesn’t support subtitles for your chosen language.
  • You’re using a legacy app that no longer receives updates from Amazon (such as an older model of Apple TV or Fire Stick).
  • There is an issue with Closed Captioning for a particular TV show or movie.

FAQ

  • How do I enable subtitles for Amazon Prime Video?

    On the website, select the Speech Bubble icon and select the language you want. In the app, press the options button on your controller or remote and go to Subtitles to enable subtitles on Amazon Prime or turn off Prime Video subtitles.

  • How do I change the subtitle text on Prime Video?

    In the web player, select the Speech Bubble Subtitle Settings in the pop-up menu to find the text settings. In the app, size and style options appear alongside language options. If you want to create subtitle presets, go to Amazon.com/cc in a browser and select Edit.

  • How do I change the language for subtitles on Prime Video?

    In the web player, go to the Subtitle settings to see the available languages for your content. To automatically set the default language for subtitles, change the default language in your device settings.

3.3′ Amazon Basics USB-A 3.0 High-Speed 4.8Gbps Extension Cable

3.3′ Amazon Basics USB-A 3.0 High-Speed 4.8Gbps Extension Cable

Woot! has 3.3′ Amazon Basics USB-A 3.0 4.8Gbps High-Speed Extension Cable (Male to Female Gold-Plated Connectors, Black) on sale for $2.80. Shipping is free for Amazon Prime Members (must login with your Amazon account and select a shipping address in order for Woot to apply free shipping) or is otherwise $6 per order.

Thanks to Deal Hunter jk68125 for sharing this deal.

Product Details:

  • 3.3-foot USB 3.0 A-male to A-female high-speed extension cable.
  • Extends a USB connection from a computer; ideal for printers, cameras, mice, and other USB computer peripherals.
  • Corrosion-resistant, gold-plated connectors for optimal signal clarity.
  • Shielding protects against noise, minimizing interference for a clear signal.
  • Uses less power, but has increased power output (up to 4.8 Gbit/s); 10X faster compared to USB 2.0.
  • 3.3-foot-long (1.0 meter) USB 3.0 A-Male to A-Female high-speed extension cable.
  • Features shielding that provides protection against noise from electromagnetic and radio-frequency signals, keeping your signal clear with less loss of bandwidth for higher performance.
  • 4.8Gbit/s data bandwidth.
Amazon Fire TV Stick Lite Review: Capable Streamer, Cheap Price

Amazon Fire TV Stick Lite Review: Capable Streamer, Cheap Price

Editor’s Note, Dec. 2022: New releases in the $30 HD streaming category, such as the Chromecast with Google TV HD, have outpaced the Fire TV Stick Lite in terms of both features and value. We have adjusted the rating of this product from an 8.1 to a 6 in order to reflect the changing landscape.

Like


  • Dirt cheap


  • Includes Alexa voice remote


  • Wide range of streaming apps, including Max


  • Integrates well with Echo speakers

Don’t like


  • Voice commands don’t work with every app


  • More complex menus than Roku


  • HDR without 4K is kinda pointless

Roku
is the biggest name in streaming hardware, with multiple different streaming devices available right now, and even more TVs and soundbars. Amazon has been gunning for Roku’s slice of the pie ever since the first
Fire TV
appeared. The $30 Amazon Fire TV Lite is the company’s cheapest streamer, an answer to the $30 Roku Express and as you’d expect its biggest advantage over Roku is the Alexa voice assistant.

Amazon also has a $40 Fire Stick but I would argue that the Fire Stick TV Lite is the better deal. The main difference is that the more expensive Stick has a different remote with power, volume and mute buttons to control your TV. If you’re only using this streamer on a cheap TV anyway, it’s worth saving the money, unless you really want TV control.

So is the $30 Fire TV Lite better than the $30 Roku Express? They mostly have the same selection of apps, now that Fire TV has Peacock, so the important differences are in the menu systems and voice support. The Lite’s built-in access to Alexa is a big advantage if you like speaking instead of typing when you search for shows and launch apps. In the end, I liked the Fire TV Lite a bit better, although the Roku Express is still an excellent choice too. If your TV has an 
HDMI
 port, the Fire TV Stick Lite is a great way to equip it with a wealth of streaming for not much money.

What is it?

010-amazon-fire-stick-tv-and-fire-stick-lite-2020

Sarah Tew/CNET

The Fire TV Lite is a USB stick-sized device which plugs into a spare HDMI port on your TV. For 30 bucks it offers a lot of features, including that dedicated voice remote that allows integration with the Alexa voice assistant. There’s also dozens of supported 
streaming services
 among its thousands of available apps.

The remote hasn’t physically changed much since the first Fire TV and I didn’t like the feel as much as the Roku remote or the new Google TV remote. Amazon’s clicker also lacks the shortcuts to 
Netflix
 or other often-used services, but it does include a new live TV button. 

006-amazon-fire-stick-tv-and-fire-stick-lite-2020

The Lite remote should look familiar to Fire TV users.

Sarah Tew/CNET

Pressing that new bottom button brings up a grid-style live TV guide populated by default with “channels” of free shows from Pluto TV and Starz. Strangely Amazon’s own IMDb TV is not part of the live TV grid, even though it has its own program grid once you open the app. If you happen to subscribe to YouTube TV, you’ll also see shows and channels from that service in the guide, although it didn’t work with Sling TV (subscribers will have to use the Sling app as usual).

The stick itself comes with a power adapter which Amazon strongly recommends you use. While you could use the USB ports on your device to power it I found it could cause the unit could behave strangely. For example, Dolby Atmos content wouldn’t work at all when plugged into a TV USB port, despite the device declaring “Dolby Atmos” — the sound came out as 5.1.

One feature on the Lite’s feature list seems a little out of place: HDR compatibility. This is the first device we’ve seen to offer HDR but not 4K resolution, and it raises the question of what kind of TV it’s designed for. There are hundreds of 4K HDR TVs out there but, based on a search of the Best Buy site, there are only four 1080p TVs that can do HDR. For most people with 4K HDR TVs, we’d recommend getting a streamer that can actually do 4K instead of a 1080p streamer like the Lite.

Lots of streaming apps

062-amazon-fire-stick-tv-and-fire-stick-lite-menu-screens-2020

The Fire TV Lite supports a wide range of apps.

Sarah Tew/CNET

Like other streaming devices the number of services that Amazon Fire TV supports is improving all the time. It can access almost all of the major streaming apps, including 
Amazon Prime Video
, Peacock, HBO Max, Netflix, Hulu, Sling TV, Crackle, Pluto TV, Tubi TV, Amazon Music, Pandora, Spotify and many, many more. 

20201005-181850-hdr

The new Live button on the remote summons a grid-style program guide.

Ty Pendlebury/CNET

What it’s like to use

The healthy complement of features, tightly integrated voice commands and its relative speed makes for a winning combination. In general opening apps was speedy, and only navigating the home page tiles could give a very occasional slow-down, but nothing that spoiled the experience. 

Using the Fire TV Stick Lite remote is easy, and Alexa searches with the microphone button were more responsive and relevant than using the Echo as a go-between. Only once in a while did I wish for a mute button, and that was usually during the autoplay videos that accompany the tiles on the home page.

I appreciated being able to use either the remote or an Alexa speaker for voice commands, but using an Echo speaker didn’t work with every app I tried. Asking for “Umbrella Academy” on Netflix failed, for example, and I just got a “check your skills” message (there is no official Netflix skill in the Alexa app). 

Using the remote instead of a speaker was more successful, but even that wasn’t infallible. Given that YouTube TV is now tightly integrated I hoped that voice search would work better than it does. For instance I asked for “Battle Bots on YouTube TV” and all I got were YouTube and Amazon “buy” links. Amazon Prime video worked well with Alexa voice, however.

In contrast, Roku may not have the same robust voice capabilities, but text and voice searches via the Roku remote are generally more targeted toward the free/included programs rather than simply pointing to “buy now” links.  

Picture and sound quality were also very good, but the lack of an audio format control beyond “Best Available” could lead to some odd problems. For example, The Legend of Korra on Netflix using the Lite only gave me stereo sound (though it should be capable of 5.1), whereas the new Fire Stick did give me the expected 5.1. Other programs, including Jack Ryan on Amazon, were played in Atmos on the Lite so it wasn’t likely a hardware capability issue. More likely a Netflix one, and when I reached out to Amazon for clarification, a spokesperson confirmed the device supports both 5.1 and 7.1. 

053-amazon-fire-stick-tv-and-fire-stick-lite-menu-screens-2020

Sarah Tew/CNET

There are two different schools of thought when it comes to how streaming devices organize their content. App-centric menus like Roku and Apple TV just show you a grid of apps, so you can’t actually browse for something to watch without clicking through to each app. Amazon Fire TV and Google TV take a more content-focused approach, surfacing lots of titles on the home page itself. 

If you like to graze for content, the Fire TV might be more appealing, although the “live tiles” autoplay video can be jarring. If you know what you want already, or at least what app you want to watch, Roku is probably a better choice, in part because Amazon’s search results skew heavily toward its own content (often at extra cost). 

Watch this: All of the announcements from Amazon’s crazy fall event

Should you buy it?

If you want an ultracheap, capable streamer and are embedded with Alexa and the Amazon universe, this product makes a lot of sense. You may or may not miss the TV control functions but the Live TV Guide button is a real bonus for cord-cutters in particular. At $30 it’s a worthy streamer and a great stocking filler.

If, on the other hand, you have the 2019 Fire Stick, there’s absolutely no reason for you to buy either of the 2020 versions. Dolby Atmos and/or Dolby Vision are weird add-ons for 1080p devices, and if you have a decent 4K TV then you should get a real 4K streamer — it’s just another $20.

First published Oct. 8 2020, updated June 2021 with addition of Peacock.

26-Oz Dove Men+Care Body Wash (Various) at Amazon

26-Oz Dove Men+Care Body Wash (Various) at Amazon

Update: This very popular deal is still available.

Amazon has select 26-Oz Dove Men+Care Body Wash (Various) on sale starting from $3.12 when you follow the deal instructions listed below. Shipping is free with Prime or on $35+ orders.

Thanks to Deal Hunter phoinix for sharing this deal.

Deal instructions:

  1. Click here to activate 20% Off Coupon
  2. Click on one of the 26-Oz Dove Men+Care Body Wash product pages listed below
  3. Select Subscribe & Save option if not already selected
  4. ‘Clip’ the $4 Off Coupon on product page
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Note: You must be logged into your account. Coupons are typically one use per account. You have the flexibility to manage your Subscribe & Save subscription at any time after your order ships. View Subscribe & Save filler items and our current Subscribe & Save Frontpage deals to unlock up to an extra 15% savings when you have 5 or more items in your current monthly subscription.

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