Is ChatGPT down? Live updates as we track issues with the site and app

Is ChatGPT down? Live updates as we track issues with the site and app

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Reports on Down Detector indicate that the issue is starting to resolve, which may mean that OpenAI’s efforts to fix it are progressing smoothly. As of 9:10AM ET, Down Detector in the US shows 164 reports, and in the UK at 9:12AM shows 81 reports.

Both of those fall within the normal range for reports that don’t necessarily indicate a larger issue. Considering OpenAI has confirmed an ongoing issue, it likely means we’re closer to a full resolution.

OpenAI’s status page indicates that this partial outage has been ongoing for 37 minutes and that most of the issues are related to conversations with ChatGPT. Meaning that the AI might be erroring out when responding to a query from you or just not responding at all.

OpenAI confirms there’s an issue

OpenAI has been quick to confirm issues, providing an update that it has identified the issue as of 8:38AM ET. Here’s the full message on the status page.

Elevated errors on ChatGPT for all paid users

We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation.

It’s listed as a partial outage that’s still ongoing and is mostly impacting paid users. I have my own ChatGPT Plus account and haven’t encountered any issues as of yet, although reports on Down Detector are still in the low thousands – 1,500 in the US and approximately 700 in the UK.

It’s possible that this has a shorter-lasting impact on ChatGPT’s services this morning.

OpenAI Outage, July 21 2025

(Image credit: Future)
WhatsApp is dropping its native Windows app in favor of an uglier web version

WhatsApp is dropping its native Windows app in favor of an uglier web version

Meta is planning to drop its native WhatsApp Windows app in favor of a web wrapper version instead, just months after introducing a native iPad app. The latest beta version of WhatsApp on Windows includes the major changes, with Meta noting it has “updated how WhatsApp beta looks and works.”

Behind the scenes it’s a big change to WhatsApp on Windows, moving it from a native Windows and WinUI app to the WhatsApp web version simply wrapped in a web view. That means not only does the app look different, but the way notifications work has changed and the settings UI is far more basic. The beta app also includes WhatsApp Channels and “more functionality” for Status and Communities features.

Meta is using Microsoft’s Edge WebView2 technology in the latest WhatsApp beta, allowing it to easily package up its web version of WhatsApp into a desktop app. Windows Latest points out that this makes it easier for Meta to maintain a single code base, instead of having to also maintain a native Windows app.

It’s a disappointing change if you’re a daily user of WhatsApp on Windows, especially as it means the web app won’t look like it’s part of Windows 11 anymore and will use more RAM than the native version. Ironically, WhatsApp even notes that native versions of its Windows and Mac apps “provide increased performance and reliability, more ways to collaborate, and features to improve your productivity.”

The Switch 2’s next killer app is already here

The Switch 2’s next killer app is already here

Hi, friends! Welcome to Installer No. 90, your guide to the best and Verge-iest stuff in the world. (If you’re new here, welcome, hope you’re staying cool, and also you can read all the old editions at the Installer homepage.)

This week, I have been watching The Bear’s fourth season, preparing for the deluge of Qi2.2 wireless chargers, pondering how I’ll use the upcoming Bigfoot emoji to troll my group chats, studying the relaunched EmojiTracker, reading this giant profile of NBA star Joel Embiid, enjoying Pixar’s Hoppers teaser trailer way more than I expected, learning who Alex Warren is, and wondering if I should actually watch all of Stranger Things after seeing the fifth and final season’s new trailer.

I also have for you a new Donkey Kong title, OpenAI’s next big AI agent, a customizable gamepad, and more. Let’s dive in.

(As always, the best part of Installer is your ideas and tips. What do you want to know more about? What awesome tricks do you know that everyone else should? What app should everyone be using? Tell me everything: installer@theverge.com. And if you know someone else who might enjoy Installer, forward it to them and tell them to subscribe here.)

  • Donkey Kong Bananza: DK’s first new 3D platformer in more than 25 years is, by all accounts, totally awesome. If you’ve already started to get bored of your new Switch 2, Bananza seems like an incredible adventure to get lost in. I can’t wait to play it and smash stuff.
  • OpenAI’s ChatGPT Agent: OpenAI’s new agent can now “do work for you using its own computer,” like briefing you about your calendar or finding flights on Expedia. Seems impressive, though it’s apparently slow right now. Still, as these types of agents get better, they could dramatically change how we use our computers — even if, personally, I like to bumble around on my own most of the time.
  • Algospeak: How Social Media Is Transforming the Future of Language: This new book from linguist Adam Aleksic — who you might know better as etymologynerd on TikTok — explores how algorithms are changing language. We published an excerpt on The Verge this week, and judging by Aleksic’s TikTok feed, I’m sure the rest of the book is filled with fascinating insights about the way we speak.
  • Cyberpunk 2077: Ultimate Edition on Mac: CD Projekt Red’s now very good sci-fi RPG is finally available to play on Apple computers. You’ll need a Mac with Apple Silicon and at least 16GB of unified memory to run it, but that means it’ll apparently work on the M1 Air that I’m writing this newsletter on, which blows my mind. Update 2.3 is also out now, and it adds a mode that auto-drives cars for you. I wish every open-world game had that.
  • Wacom’s MovinkPad 11: This new $449.95 Wacom tablet doesn’t need to be connected to a PC to work — you can just draw on it. I always aspired to be the kind of person who can capably draw on a tablet, and this seems like a good device to do that with.
  • 8BitDo’s Pro 3 Bluetooth Gamepad: This controller solves the problem of fretting over different ABXY button layouts by making the buttons magnetic so you can switch them around. Genius! It also has TMR joysticks, which are less prone to joystick drift.
  • Elgato Stream Deck: Instead of just white and black, you can now get the handy, customizable console and other Elgato accessories in “forest green,” “pink petal,” “wild lavender,” and “glacier ice.” I usually get every gadget in black, but the green looks pretty darn nice.
  • Apple’s Emoji Game: Apple News Plus subscribers can now play a new emoji-themed word game. I am considering subscribing just to try it — it sounds like my jam.

Today, I’m featuring Molly White, who you may know as the author of the incomparable Web3 is Going Just Great, which chronicles how crypto, blockchain, and Web3 technologies are not going great. White also writes the Citation Needed newsletter and is a Wikipedia admin. And I highly recommend her talk at the 2024 XOXO Festival about good things on the web, which I got to see live.

Here’s her homescreen and her explanation of what’s on it.

An image of Molly White’s homescreen.

Image: Molly White

The phone: Pixel 7. I’m of the “drive it until the wheels fall off” type when it comes to electronics, so this three-year-old phone is actually somewhat on the new end for me.

The wallpaper: A photo of my cat, Ruthie.

The apps: The apps are all labeled, save for the quickbar ones: Signal, Bluesky, Proton Mail, Google Calendar, and Chrome. The two cut-off names are Pocket Casts and CloudLibrary.

Signal is my primary messaging app both for my work and for personal use, and I highly recommend it. Out of end-to-end encrypted messaging platforms, it’s an excellent choice — and I think everyone should strongly consider using E2EE to protect their privacy, regardless of whether they think they need it or not. You’ll also see Tor on the screen; that’s a privacy-focused web browser that I use frequently.

I’m a big reader, so it’s probably not surprising that three of the apps on the home screen are book-related. CloudLibrary and Libby are the apps my libraries use for their digital lending, which is primarily how I get the audiobooks I enjoy listening to while I walk my dog (when I’m not listening to podcasts on Pocket Casts, that is). StoryGraph is how I keep track of all the books I read, and it’s a strong improvement over Goodreads. I just finished listening to the audiobook for Piranesi by Susanna Clarke, which was very good.

I’m a very heavy RSS user, and Inoreader is my RSS reader. It’s perhaps a bit ironic as someone who writes an email newsletter that I don’t like reading newsletters in my email inbox, but I much prefer to sit down and read my newsletters at my preferred reading time than have them interrupt me throughout my day. I’ve got hundreds of feeds that I follow, and Inoreader also has a great feature where it can convert email newsletters that don’t offer built-in RSS feeds (for shame!) into a feed. Probably half of the feeds I follow are food blogs for recipe ideas, and good recipes go into Paprika, a fantastic recipe app that I also use for grocery lists. I’ve been using that app for years, and as a frequent cook I’ve collected about 800 recipes in there by now.

I also asked Molly to share a few things she’s into right now:

  • I’ve recently discovered the litRPG genre, having caught the Dungeon Crawler Carl bug a few months ago. Dungeon Crawler Carl was my introduction to litRPG, and it lives up to the hype: it’s a wonderfully entertaining series that will likely appeal to any readers who also like to play video games or TTRPGs. Since finishing it I’ve continued to explore similar genres, and I found Beware of Chicken, which is a slice-of-life progression fantasy about a powerful warrior who decides to become a farmer… and his chicken. I promise I read more ~*~ literary ~*~ books too, but these are just so great when I want to unwind with something fun.
  • I swear this dinky little remote control has changed my life. Combined with any gooseneck tablet stand, I can clip in my e-reader and read from underneath a blanket without having to take my hands out to turn the page. I also like to read while doing cardio at the gym, and it’s been a real game-changer there, too.
  • The HTML Review recently published its fourth issue. Unlike a lot of literature magazines, where their contents could just as easily be transmitted in print, the HTML Review features pieces where web functionality is an integral part of the artwork. They only publish annually, but it’s well worth the wait.

Here’s what the Installer community is into this week. I want to know what you’re into right now as well! Email installer@theverge.com with your recommendations for anything and everything, and we’ll feature some of our favorites here every week. For even more great recommendations, check out the replies to this post on The Verge, this post on Threads, and this post on Bluesky.

“Got an Nvidia Shield TV Pro (2019) for the upscaling feature and watched the best single episode of television — ‘The Constant,’ Lost. It’s like getting a DAC and in-ear monitors to re-listen to your old favorites.” – Allen [Jay note: “The Constant” is, indeed, the best single episode of television.]

Donkey Kong Bananza! It’s got four main buttons: Smash things in front, smash things below, smash things above, jump. Needless to say it’s the most cathartic game I’ve ever played.” – BaltMatrix

“For reasons surely not related to current events, I’ve been reading a lot about the leadup to the Civil War. Most recently it has been Charles Sumner: Conscience of a Nation, a newly released biography by Zaakir Tameez about one of the most misunderstood and now largely forgotten figures of the abolitionist movement.” – Hoto

“I’ve been playing through my Steam Summer Sale haul and having a blast. (Cyberpunk 2077, Besiege, Emily is Away, Nubby Number Factory, A Short Hike.) I’ve also gotten into Letterboxed recently, having fun there after recruiting some friends to join. Lastly, one of my all-time favorite podcasts, 13 Minutes Presents, just started their third season, this one about the Space Shuttle. Can’t recommend the first season about the Apollo 11 moon landing enough.” – trekkie86

“Started reading The Anthropologists. Breezy, lovely writing!” – Jake

“It may be clichéd, but reading Careless People by Sarah Wynn-Williams. And watching Superman has gotten me into reading the Superman comics, so from a Reddit recommendation, I’m currently reading Superman: Up in the Sky by Tom King.” – pangaean

“Been playing Dance Dance Revolution with a mat I got online as my indoor summer (and air conditioned) exercise! Works on PC with the included USB stick with StepMania and on my old PS2, still chugging along with original discs from childhood. It’s been humbling to say the least, but great cardio!” – WhatsTheMatter

I’m debating going caseless with my iPhone 16 Pro. I have generally always disliked cases, but I put one on my iPhone 12 Mini years ago after the screen got an errant scratch at the beach, and now I get cases out of habit. Every time I take the case off, my phone just feels way better to hold, but then I inevitably get scared and put the case on again.

Should I live dangerously? Or should a case be the base? Help me solve this quandary. Also, do you use a case with your phone, and if so, which one? I’ve always assumed everyone has a case, but maybe they don’t.

Phone Link Is the Only App You’ll Ever Need to Connect Your Phone to Windows

Phone Link Is the Only App You’ll Ever Need to Connect Your Phone to Windows

Microsoft’s Phone Link app makes it easy to get a seamless experience between your phone and Windows PC. The best part? The app is already preinstalled on your machine so you can get started right away.

1

Pairing Is As Easy as It Gets

Pairing your phone to your PC can be a hassle, especially if you’re doing it over Bluetooth. Even if you manage to get through the pairing process, the data transfer speed and features available are both abysmal.

Screenshot of the Phone Link set up screen

Phone Link has made the pairing process as easy as it gets. All you need to do is download the Phone Link app on Windows (in some cases, it’s preinstalled with Windows) and the Link to Windows app from the Google Play Store or Apple’s App Store, and you’re good to go.

The pairing process involves scanning a QR code shown in the Phone Link app using the companion app on your phone. Then you’re done. After that, you can start setting up notifications and an assortment of other options. The entire pairing process takes well under a minute and is extremely easy to follow.

2

It Works Regardless of Your Phone Type or Brand

One of the best things about Phone Link is that functionality isn’t limited to a specific phone type or brand. It doesn’t matter if you have an iPhone, a flagship Android device, or something more budget-friendly: the app works perfectly fine. As long as you have a phone running Android 8.0 or higher or iOS 15 or higher, you’re good to go.

Those are pretty relaxed requirements that cover just about any relatively modern phone.

To be clear, Microsoft has locked some features, like Instant Hotspot, to certain devices, like Samsung phones. So, if you’re using an iPhone, you’ll also lose out on some features, such as wireless webcam support. That said, there’s a decent amount of basic functionality, including notifications, SMS and phone call support, file transfers, and more, that’s shared between Android and iOS devices.

Related

5 Windows Phone Link Features Only Samsung Galaxy Phones Get

Your experience with Microsoft’s Phone Link app would be much better with a Samsung phone.

Whether you’re rocking a Pixel, Galaxy, iPhone, or any other phone, you can pair it with your Windows PC and enjoy the connectivity features. Unlike Apple’s walled garden, Microsoft’s ecosystem isn’t limited to specific devices.

3

Wireless File Transfer Isn’t Painfully Slow

Phone Link lets you wirelessly transfer files between your phone and PC. If you have the Windows 11 24H2 update, you can even see your phone’s storage in Windows Explorer without doing anything extra. This lets you browse your phone’s storage directly in Windows so you can move any files you need.

Connected phone storage in Windows Explorer

While I wouldn’t recommend moving 10+ GB 4K video files over Phone Link, it is perfectly adequate for moving a few photos or documents back and forth between your phone and PC. Phone Link’s transfers aren’t a complete alternative to a cable, but it’s perfect for transferring small files.

The data transfers aren’t slow, either. You won’t sit for 15 minutes waiting for a 200 KB document to move from your phone to your PC. They feel reasonably fast and stable when moving around photos and documents. However, if you move a big file, such as high-resolution video recordings, you might end up waiting a bit for the transfer to finish.

4

Wireless Webcam Support

Another useful feature that often comes in handy in a pinch is the ability to use your phone as a wireless webcam. The feature doesn’t require any additional pairing, and your phone simply shows up as a webcam in any supported program. All you have to do is accept a permission notification on your phone, and you’re good to go.

You can use your front or rear camera, apply effects, and pause the video stream when needed. Once the program using the camera is closed on your PC, the camera connection is automatically closed as well.

The video quality is identical to what you see in your phone’s viewfinder, and significantly better than any onboard webcams you might have. The stream is also quite stable. However, you might see some stutters and drops using a slower Wi-Fi or data connection.

5

Phone Call and SMS Support Is Great

Phone Link has by far the best phone and SMS support I’ve seen compared to apps like Intel Unison and KDE. SMS (and messages from other messaging apps) show up as Windows notifications, with the option of responding from the notification itself. If you receive a message with an OTP in it, Windows automatically detects it and gives you a button to quickly copy it.

Messaging screen open on the Phone Link app

Calls work great as well, although setting them up is a bit of a hassle. They also require a permanent Bluetooth connection between your PC and phone. Once paired, you’ll have the option of receiving or making phone calls via your PC.

The feature effectively turns your PC into a Bluetooth headset for phone calls. It isn’t the perfect implementation, and it certainly isn’t as good as Apple’s. However, the calls work perfectly with no drops or stutters once you have the feature set up. Just make sure you have a good pair of headphones.

6

Better Windows Integration Than the Competition

Finally, Phone Link has the best Windows integration compared to any other third-party app you can use. It’s already installed and ready to go when you boot a Windows 11 (or Windows 10) PC for the first time and receives frequent updates through official Microsoft channels.

Phone Link appearing in the Windows Start menu
Windows Insider Blog

With Windows 11 24H2, you can access your phone right from the Windows Start menu. However, the rollout of this feature has been extremely random, so it might take a while before you get the panel.

From notifications to syncing and ease of use, Phone Link is a solid app that does just about everything you would need to do between your phone and PC. Sure, it doesn’t do everything, and there are ways Microsoft can improve Phone Link on Windows 11. But, for everyday usage, Phone Link is the only phone-linking app you’ll ever need on Windows.

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