Tag: Prime

If your Amazon Prime Video subtitles aren’t working, it can be frustrating. However, fixing this problem is usually straightforward. Here’s how to address the most common issues and what steps to take if the problem continues.

How to Fix Prime Video Subtitles

Start with the simplest and most likely solutions first. Try each step one by one, in order, until you identify the fix that resolves the issue.

1. Check subtitle settings. Begin by accessing the settings menu in your Prime Video app to resolve subtitle issues. Turning subtitles off and then back on can recalibrate their display.

   Besides toggling subtitles, adjust their size and font. Access the Subtitles menu during playback and select Subtitle Settings.

   Check if Closed Captioning (CC) is activated. Prime Video may offer both with and without CC options for a specific language, depending on the title. Some users have noted that subtitles sometimes only appear during foreign-language audio. Toggle the CC setting to see if it resolves the issue.

2. Check if subtitles work with other TV shows or movies. Since the content creator typically encodes subtitles, the title you’re watching may not support them. Test subtitles on various TV shows or movies to see if the issue is isolated. If subtitles don’t work on other titles, it’s likely an app-wide problem.

   If a title doesn’t support subtitles, you might receive an error message like “Subtitles are not supported on this video.” However, this message may not always appear, so ensure other titles also have subtitle issues before exploring other solutions.

3. Restart the Amazon Prime Video App. If subtitles aren’t working properly after making adjustments in the Subtitles menu, your next best option is to restart the Prime Video app. This step will clear up some of the app’s temporary cache, which could fix subtitle issues.

   Depending on the device you’re using, exiting out of the app may not actually close it. If you can’t force the app to restart, you should restart the device instead.

4. Restart or shut down your device. Try restarting fully or power-cycling the device you’re watching Prime Video on. This list includes computers, smartphones, tablets, game consoles, streaming media players, and any other device that supports Prime Video. A system restart will clear the cache, which could be affecting playback performance in apps such as Prime Video.

   Try power-cycling or fully shutting down computers, mobile devices set-top boxes, and gaming consoles. If your gaming console supports app suspension make sure you manually quit out of the Prime Video app before initiating a reboot.

5. Check for updates. If you’re still having issues with subtitles after trying the fixes above, the problem is likely caused by a bug in the app itself. The best way to fix this issue is to ensure your Prime Video app is updated to the latest firmware version. 

   The easiest way to check for updates is to go to the app store where you initially downloaded the Prime Video app and navigate to the Prime Video app page. If an update is available, you should see an update option displayed.

6. Reinstall the app. Uninstalling the Prime Video app from your device will also delete all app files, so it’s a good way to potentially get rid of any files that could be causing subtitle issues. Depending on the device you’re using, this option will be labeled as Uninstall or Delete App under app settings.

   Once you’ve deleted the app, reinstall it and check if subtitles are now working.

7. Watch Amazon Prime Video on a different device. To check if the cause is the device you’re streaming from, try using Prime Video on a different platform.

   Since you can use your Prime Video subscription across multiple devices, you can install it on any device that supports the app to see if the problem persists.

8. Delete your watch history. If subtitles still aren’t working across your different apps and devices, it’s likely an account-level issue. One fix you can try is to delete your viewing history, which will remove your user preferences for a particular show or movie.

Subtitles Still Not Working? Contact Amazon for Help

If your subtitle issues persist, it’s best to contact Amazon for help. They should be able to identify any backend issues that may be causing the error and provide you with additional troubleshooting steps.

Log in to your account in a web browser or the app and go to Your Account > Customer Service > Choose Something Else > I need more help.

When you make this selection, a customer support chat window opens. If you prefer to speak with a representative over the phone, choose Request a phone call in the chat window.

Causes of Amazon Prime Subtitles Not Working

There are a few reasons why subtitles may not be working with your Amazon Prime Video account. These include:

• The app or browser cache may need to be cleared.
• Your device’s cache is causing issues and needs to be restarted/reset.
• The app needs to be updated.
• Closed Captioning (CC) needs to be turned on in the Accessibility Settings.
• Subtitle configuration error.
• The TV show or movie you’re watching doesn’t support subtitles for your chosen language.
• You’re using a legacy app that no longer receives updates from Amazon (such as an older model of Apple TV or Fire Stick).
• There is an issue with Closed Captioning for a particular TV show or movie.